You can reach out to our support team for assistance by submitting a request through our ticket system. We prioritize every customer's request highly and strive to provide consistent support to all our users.
While we aim for a prompt response to each inquiry, please be aware that certain situations may require additional time for a thorough investigation, especially if they involve coordination with upstream providers or other departments. Despite these complexities, we assure you that every case is treated with the utmost importance.
To submit a support ticket:
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Log into your Hostyt Account.
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Once logged in, navigate to the Support section.
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On this page, you'll see Active and Closed Tickets. Here, you can click the "New ticket" button to start the ticket submission process.
Our support system is designed to be secure and user-friendly. While it's possible to submit a ticket through our chat system without having an account, we encourage creating an account to manage your support tickets more effectively. This approach ensures that you can track the progress of your requests and access our support services efficiently.